At roiders.com, we value our customers and aim to provide high-quality products and a hassle-free experience. Please review our Returns & Refunds policy carefully before placing an order.
1. All Sales Are Final
Due to the nature of our products, we do not accept returns once an order has been shipped. All sales are considered final. This policy ensures product safety, hygiene, and integrity for all customers.
2. Damaged or Incorrect Orders
If you receive a package that is damaged, incorrect, or missing items, please contact us within 7 days of delivery. Send an email to support@roiders.com with your order number, a description of the issue, and clear photos as evidence.
Once we review and approve your claim, we may issue a replacement item or store credit, depending on the situation.
3. Non-Refundable Situations
- We do not offer refunds for delayed deliveries due to courier services or customs inspections.
- We do not refund orders that are rejected by customs or seized due to local import restrictions. It is your responsibility to know the regulations in your country.
- We do not accept returns due to change of mind or personal dissatisfaction with results.
4. Refunds (if applicable)
Refunds will only be issued if we are unable to fulfill or ship your order due to stock availability or payment issues. In such cases, we will contact you and process the refund to your original payment method within 5–10 business days.
5. Contact Us
If you have any questions about this policy, please feel free to reach out to us at support@roiders.com. We’re here to help.