Shipping & Delivery Policy

At roiders.com, we aim to deliver your order securely, discreetly, and on time. Please read our Shipping & Delivery Policy carefully to understand how we handle and dispatch your products.

1. Shipping Timeframe

We process and dispatch all orders within 1–3 business days after payment is confirmed. Once shipped, you can expect delivery within 7–14 business days, depending on your location and customs clearance times.

Some international destinations may experience slight delays due to regional postal services or customs inspections.

2. Discreet Packaging

All orders are shipped in plain, unbranded packaging for your privacy. There are no logos or product names on the package exterior. We take your confidentiality seriously.

3. Tracking Information

Once your order is shipped, we’ll send you a tracking number via email. You can track your parcel through the courier’s website for real-time updates. If you don’t receive a tracking number within 3 business days, please contact us.

4. Shipping Costs

Shipping rates are calculated at checkout based on your destination. Occasionally, we may offer free shipping promotions—be sure to check our homepage or newsletter for updates.

5. Customs & Import Regulations

It’s your responsibility to understand your country’s import laws. We ship internationally, but we are not responsible for items that are held, delayed, or seized by customs. Please ensure that your products are legal in your region before ordering.

6. Delays or Lost Shipments

  • If your parcel is delayed beyond 21 business days, contact us at support@roiders.com. We’ll investigate the issue and provide support.
  • We are not liable for delays caused by courier services, customs, weather, or force majeure.
  • In rare cases of confirmed loss, we may reship your order or offer store credit depending on the situation.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address due to customer error. If your address is incorrect, notify us immediately before the order is shipped.

8. Questions?

If you have any concerns about your shipment or delivery, feel free to contact our support team at support@roiders.com. We’re here to help every step of the way.